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Module

Pega GenAI in Pega Customer Service

3 Topics

20 mins

 Visible to: All users
Beginner Pega Customer Service '23 English
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Learn how to make use of Pega GenAI™ features that can aid CSRs in creating automated interaction summaries, and CSR managers in creating Insights in Pega Customer Service™.

After completing this module, you should be able to:

Create an Insight.
Observe an autogenerated Interaction summary.

Available in the following mission:

Innovation with Pega GenAI v1

Topics

Generative AI in Pega Customer Service

5 mins

Interaction summaries using Pega GenAI

5 mins

Using Pega GenAI in Insights

5 mins

Module Quiz

5 mins

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